RG&E: Rochester Gas and Electric Corporation generates and distributes the electricity from hydroelectric stations in New York. This company is also transport and distributes natural gas. It serves approximately 378,000 electricity and 313,000 natural gas to the customers in the western new york city. So, there are so many people who are using Rochester Gas and Electric‘s gas & electricity. For this reason, we are providing the complete RG&E Customer service details on this page. Go through the below sections to know more information on the RG&E Phone Number. Additionally, you can also bookmark our page for latest updates. On the other hand, visit the official website of RG&E

RG&E

RG&E Phone Number | Different Phone Services

In this section, you can get different phone numbers for various services. Additionally, you can also get a mailing address of RG&E. Use these toll-free numbers for different functions such as outages, bill pay and more. When you call, you will hear the things which are mentioned below. 

Different RG&E Numbers:

  • Self Service Line: 800.295.7323 (24*7)
  • Customer Service: 800.743.2110 (Monday – Friday, 7 a.m. – 7 p.m., excluding holidays)
  • Payment Arrangements: 877.266.3492
  • Hearing/Speech impaired (TTY): New York Relay Service – Dial 711
  • Dig Safe: 811 or 800.962.7962

Mailing Addresses:

  • Payments: RG&E, P.O. Box 847813, Boston, MA 02284-7813
  • Customer Service: 89 East Avenue, Rochester, NY 14649-0001
  • Corporate Office: 89 East Avenue, Rochester, NY 14649-0001

RG&E Customer Service | Emergency

Customer Service:

Phone Number: 800.743.2110

Working Hours: 7 Am to 7 pm Monday to Friday

  • Thank you for calling Rochester Gas and Electric (RG&E).
  • Press 1, for meter reading.
    • Please enter your 11-digit account number which you can find on your billing statements.
  • Press 2, for billing and payments, including payment arrangements.
    • Please enter your 11-digit account number which you can find on your billing statements.
  • Press 3 for more options.
    • Press 1 to make a one-time payment by phone.
    • Please, Press 2 for electricity supply information.
    • You can Press 3 for an employee directory.
    • Press 4 for any other questions.
    • Press Pound Key to go back to the Main Menu.

Emergency:

Phone Number: 1-800-743-1701

Working Hours: 24*7

  • Thank you for calling RG&E’s 24-hour emergency service.
  • Other representatives of RG&E are currently taking customer calls.
  • If you’re calling to report a gas emergency where you smell gas, do not hang up the phone or turn off any appliances or lights. Get out and call 911 for your local emergency response agency from another location.
  • If you’re calling for another emergency, please hold the line, and you can talk to the next available operator. Thank you

RG&E Self Service Line | Mailing Address

Self Service Line:

Phone Number: 1-800-295-7323

Working Hours: 24*7

  • Thank you for calling Rochester Gas and Electric (RG&E). The team of RG&E is experiencing higher than average call volumes.
  • If you are calling with a life-threatening emergency, please call 911.
  • Press 1 for meter reading.
  • Please, Press 2 for billing and payments, including payment arrangements.
  • Press 3 for more options.
    • Press 1 to make a one-time payment by phone.
    • Please, Press 2 for electricity supply information.
    • You can Press 3 for an employee directory.
    • Press 4 for any other questions.
      • Please wait while we connect you with the next available customer representative. To ensure quality service, your call may be monitored or recorded.
      • Good Morning, customer service. This is XXX (the real person).
    • To go back to the main menu, press pound key.

3 RG&E Locations with Phone Numbers

Following are the three different locations of RG&E branches. You can check their corresponding addresses, toll-free numbers, crisis line, email, and website.

RG&E Main:

Main Address: 89 East Avenue, Rochester NY 14649

Toll-Free:  800-743-1701 (Electricity Interruptions or Emergencies)

Crisis Line: 800-743-1702 (Natural Gas Odor or Emergencies)

Email:  customer_service@rge.com

Website:  www.rge.com

RG&E Waring Road:

Main Address: 256 Waring Road, Rochester NY 14609

Toll-Free: 800-743-1701 (Electricity Interruptions or Emergencies)

Crisis Line: 800-743-1702 (Natural Gas Odor or Emergencies)

Email:  customer_service@rge.com

Website:  www.rge.com

RG&E West Avenue:

Main Address: 400 West Avenue, Rochester NY 14611

Toll-Free: 800-743-1701 (Electricity Interruptions or Emergencies)

Crisis Line: 800-743-1702 (Natural Gas Odor or Emergencies)

Email:  customer_service@rge.com

Website:  www.rge.com

Get More Details About RGE Phone Numbers

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